Frequently Asked Questions (FAQ)
RETURNS & EXCHANGES FAQ
Frequently asked questions about returns, refunds, and exchanges.
HOW DO I PROCESS A RETURN OR EXCHANGE?
Please visit our Returns Center
- Enter your order number and email address to start
- Follow the instructions and select the items you want to return
- Once your request is approved, you will get a confirmation email with shipping guidelines and return label
WHAT ITEMS ARE RETURNABLE?
All items that fall within our returns guidelines
- Items returned within 60 days from the date of purchase
- Items in unused and resellable condition
- Items in the original packaging with all the tags intact
WHAT ITEMS ARE NON-REFUNDABLE/FINAL SALE?
The following items cannot be returned:
- Gift cards
THE ITEM I RECEIVED IS DAMAGED.
If the purchased product is faulty, reach out to us within 7 days of the delivery date.
WHAT ARE THE REFUND OPTIONS?
The refund will be issued back on the original payment method.
HOW DO I SHIP BACK THE ITEMS?
Once you have filled out your information via our returns center and your request has been approved, you will receive and email with shipping instructions and a pre-paid return label.
HOW SOON WILL I GET MY REFUND?
Once your returned item is received and inspected, you will be notified via an email. If approved, the refund request will be processed within 5 - 10 business days.
CAN YOU CLARIFY SHIPPING COSTS?
We cover all return shipping fees. Outbound shipping from our warehouse is not covered, including exchange orders. Exception is if we offer a promotion on shipping.
MY QUESTION HASN'T BEEN ANSWERED...
If you have any questions regarding return, exchange or refund, reach out to us at email@example.com